Evaluation of patient satisfaction in a Government Homeopathic Hospital in West Bengal, India

  • Munmun Koley Mahesh Bhattacharyya Homeopathic Medical College & Hospital, Govt. of West Bengal, India
  • Subhranil Saha Central Council for Research in Homeopathy, Govt. of India
  • Shubhamoy Ghosh Mahesh Bhattacharyya Homeopathic Medical College & Hospital, Govt. of West Bengal, India
  • Rajarshi Mukherjee Mahesh Bhattacharyya Homeopathic Medical College & Hospital, Govt. of West Bengal, India
  • Bapi Kundu Mahesh Bhattacharyya Homeopathic Medical College & Hospital, Govt. of West Bengal, India
  • Ramkumar Mondal Mahesh Bhattacharyya Homeopathic Medical College & Hospital, Govt. of West Bengal, India
  • Rajib Purkait Mahesh Bhattacharyya Homeopathic Medical College & Hospital, Govt. of West Bengal, India
  • Jogendra Singh Arya Central Council for Research in Homeopathy, Govt. of India
  • Gurudev Choubey Central Council for Research in Homeopathy, Govt. of India
Keywords: consultation, homeopathy, patient satisfaction, questionnaire

Abstract

Background and aims – Discovering the degree of patient satisfaction in a medical practice setting may put substantial impact in improving health status and quality of care provided. In this study, the researchers evaluated the degree of patient satisfaction following medical encounters and re-examined the validity and reliability of the used questionnaires. Methodology – An institutional, cross-sectional, observational study was carried out involving 390 participants in February, 2013 in five out-patient clinics of Mahesh Bhattacharyya Homeopathic Medical College and Hospital, Govt. of West Bengal, Howrah, India. A 12-item Japanese short-form self-administered consultation satisfaction questionnaire translated into Bengali with a 5-point Likert scale was used. The questionnaire generated 5 subscales – overall satisfaction, complete examination, whole person care, examination time, and patient centeredness. Visual analogue scales (VASs) of 100mm were provided with each single question item and each subscale. Results – The questionnaire appeared reliable and valid. Internal consistency scores Cronbach’s α were between 0.7-0.9 and test-retest reliability Cohen’s κ was greater than 0.7 for each item. Concurrent validity Pearson’s r between total questionnaire and VASs was 0.60, P < 0.001; each subscale scores 0.8 < r < 0.9, P < 0.0001, and each question score 0.8 < r < 0.9, P < 0.0001. Comparison of mean scores of five different subscales for five different outpatient clinics yielded F ratios between 4.3-9.8 (P < 0.05, df = 4, 95% CI) establishing discriminant validity. Conclusions – Overall, the patients’ satisfaction appeared to be high. Further works should be undertaken adapting the questionnaire globally in different languages.

Author Biographies

Munmun Koley, Mahesh Bhattacharyya Homeopathic Medical College & Hospital, Govt. of West Bengal, India
Former House Staff, Department of Practice of Medicine, Mahesh Bhattacharyya Homeopathic Medical College & Hospital, Govt. of West Bengal
Subhranil Saha, Central Council for Research in Homeopathy, Govt. of India
Senior Research Fellow, Clinical Research Unit (Homeopathy), Siliguri, under CCRH, Govt. of India
Shubhamoy Ghosh, Mahesh Bhattacharyya Homeopathic Medical College & Hospital, Govt. of West Bengal, India
Lecturer, Dept. of Pathology & Microbiology, Mahesh Bhattacharyya Homeopathic Medical College & Hospital, Govt. of West Bengal, India
Rajarshi Mukherjee, Mahesh Bhattacharyya Homeopathic Medical College & Hospital, Govt. of West Bengal, India
Former House Staff, Department of Surgery, Mahesh Bhattacharyya Homeopathic Medical College & Hospital, Govt. of West Bengal
Bapi Kundu, Mahesh Bhattacharyya Homeopathic Medical College & Hospital, Govt. of West Bengal, India
Final year BHMS student, Mahesh Bhattacharyya Homeopathic Medical College & Hospital, Govt. of West Bengal, India
Ramkumar Mondal, Mahesh Bhattacharyya Homeopathic Medical College & Hospital, Govt. of West Bengal, India
Final year BHMS student, Mahesh Bhattacharyya Homeopathic Medical College & Hospital, Govt. of West Bengal, India
Rajib Purkait, Mahesh Bhattacharyya Homeopathic Medical College & Hospital, Govt. of West Bengal, India
Final year BHMS student, Mahesh Bhattacharyya Homeopathic Medical College & Hospital, Govt. of West Bengal, India
Jogendra Singh Arya, Central Council for Research in Homeopathy, Govt. of India
Scientist-3, Clinical Research Unit (Homeopathy), Siliguri, under CCRH, Govt. of India
Gurudev Choubey, Central Council for Research in Homeopathy, Govt. of India
Scientist-1, Clinical Research Unit (Homeopathy), Siliguri, under CCRH, Govt. of India
Published
2013-06-19
Section
Sociological Research